Refunds and cancellations

Cancelling a plan

If you have a paid UtilityHub plan, you can cancel future renewals through the available plan management option or by contacting UtilityHub support for help.

• Monthly subscriptions renew until cancelled.
• Cancelling stops future renewals; it does not refund past charges or the current billing period unless a refund is legally required or there has been a clear billing error.
• Your paid access remains active until the end of the current billing period after cancellation.
• If plan management is unavailable, email support@utilhub.co.uk and include your account email and the plan you want to cancel.

Refund requests

Refunds are only provided where legally required or for clear billing errors after a paid billing period starts. UtilityHub support may ask for details so the team can understand what happened.

• A refund may be appropriate if there was a duplicate charge or another clear billing error.
• A refund is not normally available because you changed your mind, forgot to cancel, stopped using the service, or no longer need the plan after the paid billing period has started, unless the law gives you that right.
• Any approved refund should normally be returned to the original payment method.

How to ask for help

Email support@utilhub.co.uk with the account email, the date of the charge, the plan name, and a short explanation of what you would like UtilityHub support to review. Support usually replies within 1–2 business days.

Consumer rights

Nothing on this page is intended to remove rights you may have under applicable consumer law.

Policy updates

If prices, renewal periods, cancellation options, or payment settings change, this page may be updated so customers have clear information before choosing a plan.